Executive Assistant / Junior Consultant
Norman joined Unitas in 2015 after a twenty year career in hospitality operations. He progressed through several Michelin properties, as well as new restaurant and hotel openings. A graduate of the Catering College in Rome his career started by shadowing his father who was Managing Director for Sheraton Hotels in Italy at the time. He swiftly moved to London to join the Gordon Ramsey Group & Marcus Wareing at the Savoy Grill followed by Petrus and Royal Hospital Road. After leaving the Gordon Ramsey Group, Norman was part of the team reopening the Inter-Continental Hotel working closely with Theo Randall. The next stage of his career involved experience with Galvin at Windows, until finally being appointed Operations Manager at Skylon where he and his team were awarded the Best Front of House Team in London by the National Skills Academy for Hospitality. Prior to joining Unitas as Trainee Consultant, Norman worked alongside celebrity chef John Burton-Race as General Manager in his new venture The New Angel Notting Hill.
Senior Business Consultant / Project Manager
Maltese born Louis career started in his father’s family run restaurant at the age of fifteen. He soon moved to the UK to further his career and to attend college whilst working for Michel Roux Sr. at the Waterside Inn in Bray. During his time there the restaurant was awarded a third Michelin Star and he was promoted to Head Sommelier. He was promoted twice during his fourteen year tenure and was made General Manager.
He then joined London Clubs Intl. at Les Ambassadeurs Club on Park Lane where he shaped and built a new team. As a result the club became one of the most sought after dining experiences in London. Louis also worked with Marco Pierre White and Richard Neat before opening the newly refurbished Fifty London as General Manager.
After twelve years in London Louis took a challenging General Manager position with Zuma Group at their newly opened restaurant in Dubai’s DIFC. He then joined Pragma Group as Managing Director responsible for the Cavalli Club, Bohouse, Health Factory and Epicure.
He then took on the position of Group Director of Operations at 4 Front Facility Management working on concept designs, fit out outs, operating and supporting brands.
His last position was Group Director of Operations with Bulldozer Group where he oversaw and managed the day-to-day running Sass Café and Toko. Since arriving in Dubai in 2009, Louis has become one of the most respected contributors to the hospitality industry in the Middle-East and brings a wealth of experience and knowledge of the CCG region to Unitas.
Gabriele is A dedicated, enthusiastic and conscientious professional with extensive experience in food and beverage operations. As an excellent networker and multitasker, Gabriele’s people skills and passion allow him to excel at recruiting, training and growing new and existing candidates. With over 15 years experience in leading people and managing processes, he can help grow a successful business delighting every stakeholder involved.
Gabriele draws on experience in a variety of high street businesses like coffee shops, bakeries, supermarkets, and production sites, as well as large events management. He has worked with a high number of high street brands including Pret-a-Manger, Paul UK, Gail’s and Wholefood Market.
Hospitality Division Head ME
Michael Biggins has learned his trade from the ground up starting as a McDonald’s crewperson in the USA, before rising to a number of leadership roles within the McDonald’s organisation. He was responsible for operating and expanding the McDonald’s brand in the Caribbean. He was just as successful at Metromedia Restaurant Group where he led the expansion of the Bennigan’s, Ponderosa Steakhouse and Bonanza Steakhouse brands into Europe and the ultimately the Middle East. As Vice President for IHOP (International House of Pancakes) he was responsible for generating more than $1.2 MM in sales through the existing franchisee network and by adding an additional 35 outlets in key locations. More recently Biggins held a senior role for a multi-national restaurant group operating 11 brands in Kuwait and the UK.
Most recently he was the Food and Beverage Director for a start-up based in Saudi Arabia overseeing the launch of two new concepts and opening eight locations within six months.
His depth of experience across the spectrum of restaurant business concepts around the globe, operating owned and franchise businesses, as a franchisor and a franchisee, equips him to assist companies in a wide range of topics. Helping entrepreneurs to move from ideation to execution, aiding companies to identify, assess, acquire and assimilate franchising opportunities, evaluating and planning the critical transition from start-up to operation to expansion, and assessing, improving, and implementing operational fundamentals to create the essential foundations for business success.
Mike in one of our executive team members working exclusively for Unitas, as our man on the ground in the Middle-East region.
Currency Consultant Global Reach Partners
As Currency Consultant Aaron assists corporate clients with protecting their bottom line through simple, transparent foreign exchange and payments solutions offering tailored risk management strategies and using a wide range of foreign exchange tools including spot foreign exchange, market orders, forward contracts, FX options and GRP online.
Daniel Harden MSTA
Chief of Dealing at Global Reach Partners
Daniel Harden has been working in the foreign exchange industry for 10 years, and is currently Head of the Corporate desk at Global Reach Partners in London. Starting as a graduate at a top tier bank, he commenced dealing currency for larger corporates and institutions before moving to London to take the next step in his career.
Specialising in corporate foreign exchange he is fully FCA qualified and a qualified member of the Society of Technical Analysts. He regularly appears on CNBC and UK news channels sharing his expertise and knowledge on the markets.
His overall aim is to adopt a relationship and service led approach, thus always putting his clients’ needs first. His passion for the foreign exchange markets provides him with the drive to continually succeed and excel in the industry.
Sales Messaging Specialist
If you want to increase your sales, the very first thing to address is how you present your offering. This is known as your sales message.
Your sales message is how you explain what you do, why clients should choose you and how you differentiate in the marketplace. it’s the starting point in the sales process as every piece of advertising and marketing relies upon the strength of the sales message to convert client attention.
With a focus on communication and human nature, James Newell creates Clear Sales Messages which help businesses to explain better what they do, to differentiate themselves from the competition and increase conversion.
From creating a value proposition, to taglines, ad copy, internal messaging and sales training- everything James does is predicated on the notion if they don’t understand it. they can’t buy it.
The principles of Clear Sales Message are backed by James’ 10 years sales experience as a key account manager for one of the largest automotive brands in the world.
Having supplied hundreds of millions of pounds worth of vehicles during his career, James understands what does and doesn’t work in the real-world sales environment and this has translated into workable practices that help his clients increase their clarity, confidence and conversion.
If you want to increase your sales, the first thing to ensure is that you have a Clear Sales Message.
Examples of client work can be found here.
Senior Project Manager
Christian is an experienced hotelier and hospitality consultant who has been successful in a wide range of international hotels and clubs. Whilst commercially astute he has demonstrated, by sharing a vision, that success comes through building a team and developing people. He has worked and proven himself in establishments that provide hospitality at the highest levels and as such has a very well developed national and international network. He has successfully demonstrated the ability to plan and develop new clubs whilst overseeing operations in existing clubs in various countries. Christian was the key factor in developing the RCA to one of the busiest Members Clubs in Europe, with a revenue of up to £57m per annum.
Christian has successfully consulted for the Lansdowne Club, conducting a full operational and financial review of all areas of the Club. He was retained to write and present a 10-year strategy to the board, which was approved, and he was then asked to help with the development plans, lead on the new food and beverage concepts and to help the operational team to ensure the action points from the review were delivered.
Phyllis Court Club – conduct a full operational and financial review of their food and beverage operations, which again led to him being retained to develop and implement new food and beverage concepts, included banqueting.
Also, when he joined the Royal Automobile Club as General Manager, where he resided for 6 years, Christian conducted a full review of the Club and developed a 10-year strategy, which was approved and fully delivered within six years. As a result of this strategy, operational revenues increased by 50% and profit increased by 25%.
Christian has joined Unitas to add value to the hotel and club consultancies as a Senior Project Manager.
Senior Consultant / Project Manager
Jamie has been at the heart of the UK hospitality industry for over 25 years and he has worked with some of the most demanding and successful commercial, charitable and government bodies. He has created and operationally managed game changing concepts, from restaurants, events, bars, cafes to unique government and lottery-funded projects. Most notably, Jamie was project lead and co-founded the acclaimed Fifteen Restaurant and Foundation project with Jamie Oliver in 2002, as seen on TV, and managed the site for a further 3 years. He then went on to create the UK’s very first award-winning ‘eco’ restaurant Acorn House, King’s Cross, directing the restaurant to many awards and then set up its sister restaurant Waterhouse in Hoxton in 2007, to industry acclaim. Jamie specialises in feasibility studies, business plans and financial roadmaps, concept and restaurant design, project management and was named as one of London’s 1,000 most influential people by the London Evening Standard.